Feedback - eBay Neutrals ARE NOT negatives… on August 19th

Glad to see you actually see things the way the rest of the world does in reference to the word “neutral”. I mean, where would Switzerland have been during WWII if Neutrals were counted as negatives?

Read Full Post »

Live Help - Communication at eBay - Cornerstone of the Buyer Experience

The crux of the situation is communications at eBay, how they want to inspire the customers of eBay, the sellers, to provide excellent customer service and communications. And why it is difficult for the customer/sellers of eBay to take this request seriously when eBay itself can not seem to provide even basic communications to its customers.

Read Full Post »

eBay Feedback - More of An Issue for Sellers Than Buyers - Example: Greenteapass

Feedback means so much to sellers on eBay…
In fact, it can mean the difference between being in business one day, and being out of business the next…
Unfortunately for the sellers of eBay, the same feedback situation is not so true for buyers who abuse the system. Yes, there are buyers who abuse the system and [...]

Read Full Post »

Free - Five Star eBay Customer Service Banner - Free for Readers

Our friends at All Business Auctions and iBusinessLogic.com have generously provided this eBay five star service logo for all of our readers free of charge.

Read Full Post »

eBay Feedback Comes With Warning Label

Do you think presenting the idea of fear and retaliation has a positive impact on yours or eBay’s bottom line business.

Read Full Post »

NARU’d eBay Seller Learns - Neutrals are Not Positives / Neutral = 100% Negative

eBay Trust & Safety told Dan he was removed for non-performance.
10 years and 3000+ good solid positive feedback is now a non-performing seller on eBay, at least if you have two outstanding unresolved disputes and 10 neutrals in your history.

Read Full Post »

eBay Feedback Withholding - No More - eBay Feedback 2.0 Has Arrived to Save Sellers from Themselves

“I paid you, you left me good feedback, I feel better because this means the seller I bought from cares enough to make some sort of effort to let me know that he appreciates my trust”. This is how I felt about feedback in the early days, and this is what I think eBay is trying to foster with the recent and seemingly radical change in the feedback system.

Read Full Post »

PowerSeller’s Impressions - Part 3 ECMTA PeSa - eCommerce Summit - John Lawson’s Final Cut

I want to respectfully say that I am basically just a guy trying to feed my family with an eBay business. My business is a business that I started at the kitchen table, literally.

Read Full Post »

Keynote Lorrie Norrington, President eBay Global Marketplaces - PeSA ECMTA Summit 2008

… you are an eBay customer. This is a change in perspective at eBay and one that I think that will benefit both buyers and sellers.

Read Full Post »

PeSA ECMTA DSRs Conference Call - Final Analysis - What Sellers Should Know

Brandon Dupsky of ECMTA hosted today’s special invitation conference call for PeSA/ECMTA members and selected invitees of the Trading Assistant Journal and eBay & Beyond Internet Radio Show.
The call, focusing on the reality of DSRs (Detailed Seller Ratings) and how they effect eBay sellers’ businesses, was held at 5PM Eastern time on Thursday, April 10th, [...]

Read Full Post »